1. WHAT MAKES YOUR MASKS UNIQUE?
Our masks are handcrafted with meticulous attention to detail, lifelike textures, and intricate features, making them ultra-realistic and truly one of a kind.
2. WHERE ARE YOU BASED?
We are proudly based in South Africa, where all our custom masks are designed and produced.
3. WHERE DO YOU SHIP YOUR MASKS?
We currently ship to Africa and select parts of Europe, adhering to strict security regulations to ensure safe and timely delivery.
4. DO YOU MAKE MASKS FOR SPECIFIC OCCASIONS?
Yes! We create masks for a wide range of purposes, including performances, cosplay, events, and personal collections. Let us know your vision, and we’ll bring it to life.
5. HOW DO I PLACE AN ORDER?
To place an order, go to our order page and place a choose the product , on the checkout page upload pictures of your custom face , after uploading make a payment to confirm order.
6. DO YOU ACCEPT CRYPTOCURRENCY PAYMENTS?
Yes, we accept cryptocurrency as a payment option, offering a secure and seamless transaction process for our clients.
7. DO YOU OFFER HAND SLEEVES OR OTHER ACCESSORIES?
Yes, we offer custom hand sleeves and other accessories to complement your mask. These can be tailored to your specific requirements for a complete, realistic look.
8. HOW LONG DOES IT TAKE TO COMPLETE A CUSTOM MASK?
Production times vary depending on the complexity of your order, but most masks take 1-2 weeks to complete. We’ll provide an estimated timeline once your design is confirmed.
9. CAN I REQUEST MODIFICATIONS DURING THE PROCESS?
Yes, minor adjustments can be accommodated during the production phase. However, significant changes may affect the timeline and cost.
10. HOW MUCH DOES A CUSTOM MASK COST?
Pricing depends on the design, materials, and complexity of the mask. Once you share your custom order details, we’ll send you a detailed quote.
11. DO YOU OFFER REFUNDS OR EXCHANGES?
Due to the custom nature of our masks, we do not offer refunds or exchanges. However, we ensure quality craftsmanship and customer satisfaction with every piece.
12. HOW IS SHIPPING HANDLED FOR YOUR MASKS?
We take great care in shipping our custom masks to ensure they arrive safely and without issues. Once your custom – order is complete , you will receive a FedEx tracking number via email . All items are packaged and labeled as fine art or recruitment materials, ensuring compliance with shipping and customs regulations.
Please note that while we guarantee safe and secure shipping, we are not liable for how the masks are used once they are in the customer’s possession.